We strive to provide you with the best shopping experience possible on our website. If, for any reason, you are not completely satisfied with your purchase, we have established a refund policy to ensure your satisfaction.
Refund conditions
- Refund request period: You may request a refund within 30 days of receiving your order.
- Product condition: To be eligible for a refund, the product must be returned in its original condition, unused, and in its original packaging. Damaged or incomplete products will not be accepted.
- Proof of purchase: A proof of purchase, such as a receipt or confirmation email, is required to process any refund request.
- Non-refundable products: Certain items cannot be refunded, such as personalized products, gift cards, and promotional items, unless otherwise stated.
Refund process
- Return request: Contact our customer service at terraculturatv@gmail.com or via our online contact form to initiate a return request. Please provide your order details and the reasons for your request.
- Product return: Once your request is approved, we will send you instructions on how to return the product. Return shipping costs are the responsibility of the customer, except in cases of defective products or errors on our part.
- Inspection and validation: Upon receiving the returned product, we will inspect it. If the product meets the refund criteria, we will notify you by email of your refund approval.
- Refund: The refund will be processed according to the original payment method. Processing times may vary depending on your bank or payment provider, typically between 5 to 10 business days.
Contact Us
If you have any questions regarding our refund policy, please do not hesitate to contact us at terraculturatv@gmail.com.
We appreciate your trust and hope you enjoy your shopping experience with us.
